Ticket Number: HEA-NOC/20060415-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Global Crossing
Ticket Opened: 20060415 16:13 UTC+1 Problem Start: 20060415 02:09 UTC+1
Ticket Update: 20060502 15:19 UTC+1 Problem End: 20060415 02:21 UTC+1
Site/line: Global Crossing-CW STM-16
Outage on primary Global Crossing circuit
None, the backup Global Crossing circuit provided general Internet
connectivity during this outage.
20060415 16:08 OMG There was an outage on the primary GBLX circuit this
morning. Mailed global crossing NOC to see if they know of any reason for
20060415 16:19 OMG Global Crossing ticket number is 870062.
20060416 11:38 AH Global Crossing send confirmation of a maintenance event
correlating to this time. Impact on particular circuit will be confirmed.
20060417 11:56 AH Further loss of peering between 10:24-10:26.
20060425 14:19 OMG PC mailed Nicole last week asking her to confirm the
circuit references they had for our two STM-16. This work was planned work
which we received notice for in advance, but we were told it was for an
older STM-4 circuit that has been decommissioned and that it wouldn't
affect our STM-16s. Will confirm that GBLX have correct circuit references
for us before closing this ticket.
20060502 15:17 OMG Nicole in GBLX confirmed problems with notifications of
work for ourselves and other Irish customers and are correcting their
They will also provide login details for their customer stats/info portal.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20060415-1