Ticket Number: HEA-NOC/20060511-7 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: BT Ireland
Ticket Opened: 20060511 14:37 UTC+1 Problem Start: 20060511 14:24 UTC+1
Ticket Closed: 20060516 13:39 UTC+1 Problem End: 20060512 11:58 UTC+1
Site/line: Whitehall VEC
The serial circuit to Whitehall VEC has transitioned (line protocol and
ospf) 4 times in the last 6 minutes.
Although the transitions are brief, traffic is impacted by the outages.
20060511 14:35 BB Confirmed with Whiteall VEC that no planned changes are
being carried out.
20060511 14:39 BB Reported fault to BT Ireland operations. They have
issued ticket reference 1-307237201.
20060511 16:17 SD BT contacted to report that eircom engneers were to
20060511 16:18 SD Andrew from BT contacted to say eircom have tracked the
fault to a faulty trunk, eircom engneers have been send out to fault.
20060512 09:18 BB No update back yet from technicians (Eircom)
20060512 16:37 BB BT Ireland have confirmed that the fault was resolved at
11:58. Router logs have not listed any problems since 10:07.
20060516 13:38 BB Circuit stable.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20060511-7