Ticket Number: HEA-NOC/20060510-3 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20060510 10:54 UTC+1 Problem Start: 20060510 10:38 UTC+1
Ticket Update: 20060510 13:27 UTC+1 Problem End:
Blacknight reports problems reaching the site examsupport.ie from HEAnet
address space. The site is hoted in Amsterdam. Traceroutes from within
HEAnet show traffic flowing via GLBX, but packet loss starts in above.net.
Packet loss is severe enough that this site is unreachable from within
20060510 10:49 BB Initial response to Paul Kelly, initial investigations.
20060510 11:06 BB Logged with Global Crossing, issue reference 963664.
20060510 11:26 BB Changing ticket to public distribution.
20060510 11:29 BB Investigations show packet loss occurring between Global
Crossing's network and the target site, near their peering with Above.net.
Traceroutes and pings have been sent to Global Crossing for investigation.
20060510 13:26 BB Packet loss is no longer visible. The affected site also
raised this issue with above.net, so it may have been resolved from that
This ticket can be monitored at http://www.hea.net/tickets/20060510-3