Ticket Number: HEA-NOC/20060507-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: BT Ireland
Ticket Opened: 20060507 15:18 UTC+1 Problem Start: 20060507 14:40 UTC+1
Ticket Update: 20060507 18:35 UTC+1 Problem End:
ESAT BT ATM link to NCAD down
20060507 15:09 NM Fault logged with ticket ref 1-304404740.
20060507 16:15 NM ESAT BT called and have confirmed fault alarm on the
cct. - location unknown. Engineer attempting to trace.
20060507 18:34 NM ESAT BT called requesting access to BH to further
diagnose problem on or after 20:00.
This ticket can be monitored at http://www.hea.net/tickets/20060507-1