Ticket Number: HEA-NOC/20060220-2 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20060220 17:43 UTC Problem Start: 20060220 17:25 UTC
Ticket Update: 20060221 10:10 UTC Problem End:
RIFTFS connection is down.
All traffic to and from RIFTFS
20060220 17:41 DW Contacted client, who advised of no prior work; our
equipment in the digital depot indicates that the RIFTFS connecting device
is down. RIFTFS are contacting their support partners to investigate.
20060221 10:10 DW Cable reseated which brought the physical interface back
up, but the remote system still isn't responding. RIFTFS support partners
continuing to investigate.
Time to Fix:
Not yet known.
This ticket can be monitored at http://www.hea.net/tickets/20060220-2