Ticket Number: HEA-NOC/20060216-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20060216 07:47 UTC Problem Start: 20060216 00:07 UTC
Ticket Update: 20060216 08:46 UTC Problem End:
Site/line: Limerick PoP
Access router in the Limerick PoP, tempus.hea.net, crashes and will
UL unreachable, CAO rerouting at reduced capacity, TippInst resilience
20060216 07:24 MN Connect to router via console port, reset and attempt
boot from rommon level. Errors encountered, router stays in rommon.
Report fault to LAN Comms, awaiting call-back from engineer.
20060216 08:07 MN LAN Comms examine rommon log, advise cold reboot.
Limerick PoP contact en route to power cycle the router.
20060216 08:12 MN LAN Comms assign ID to case: 2006-SC21056.
20060216 08:33 MN Check logs for events coincident with failure at 00:07.
A 9-second power outage at 00:07 coincides with Tempus failure.
20060216 08:40 MN Limerick PCP power cycles router, routing and
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20060216-1