Ticket Number: HEA-NOC/20060131-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: St. Angela's
Ticket Opened: 20060131 09:02 UTC Problem Start: 20060130 20:16 UTC
Ticket Closed: 20060201 11:55 UTC Problem End: 20060201 09:50 UTC
Site/line: St. Angela's
Hard down on St Angela's access circuit to Galway PoP (STM-1, ID HEAN0122)
Loss of connectivity with St Angela's College
20060131 08:55 MN Check with St Angela's, site router is running. Galway
access router and switch are OK. Report to BT Ireland, ticket
20060131 10:14 NM Called ESAT BT (Munir) for an update. Passed internally
to transmission team to check wireless link.
20060131 11:18 NM Called ESAT BT for another update and they indicated
that tranmsission links checked out OK. Requested lookbacks to be inserted
starting at the Sligo end facing Galway to check if visible at Galway LS.
20060131 12:01 NM ESBT inserted a loopback at the Sligo end of the radio
link. This was visible at the Galway LS end.
20060131 13:53 BB BT (Munir) phoned to confirm damaged equipment onsite in
St. Angelas, and asking if it will be possible to repair it out of hours
tonight. Passing request for out of hours access to St. Angelas.
20060131 14:01 BB St. Angelas confirm access, BT Ireland dispatching
20060201 11:49 COC Radio link was established at 19:40, Pix needed to be
power cycled before stacs could regain connectivity
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20060131-1