Ticket Number: HEA-NOC/20060124-2 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20060124 17:53 UTC Problem Start: 20060124 17:43 UTC
Ticket Closed: 20060206 17:32 UTC Problem End: 20060124 23:18 UTC
Site/line: CAO, UL
Our access router in the Limerick PoP, tempus.hea.net, has crashed and will
UL is unreachable; CAO is rerouting at lower capacity via backup line to
20060124 17:51 DW Open ticket, LAN Comms being contacted as I type.
20060124 19:15 AH An engineer from Lan Communications is on the way to
site with replacement hardware this evening.
20060124 20:36 AH ETA of replacement part is midnight.
20060124 20:56 AH ETA of engineer is 22:30. Lancomms will contact courier
company to expedite arrival of part.
20060124 23:30 AH Connectivity restored. Further investigation indicates
possible software bug triggered on router reload. This ticket will remain
open for at least seven days for investigation.
20060206 17:26 AH Final TAC conclusion was that the failure to reboot was
as a result of a single trigger incident. This correlates with a brief
loss of power to some equipment in the Limerick PoP. Router has been
stable for over seven days.
Time to Fix:
5 hours 35 mins
This ticket can be monitored at http://www.hea.net/tickets/20060124-2