Ticket Number: HEA-NOC/20051028-2 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: LYIT
Ticket Opened: 20051028 08:56 UTC+1 Problem Start: 20051028 08:45 UTC+1
Ticket Closed: 20051115 16:12 UTC Problem End: 20051028 09:45 UTC+1
No LYIT routes advertised to us via ITNET.
Loss of connectivity to LYIT.
20051028 08:55 DC Opening ticket, contacting client.
20051028 10:35 DC Connectivity restored.
20051029 15:31 SY No routes to LYIT. Number for John O Raw in OGO not in
use, main LYIT number does not offer a facility for leaving a message
although the message on the answerphone invites you to do so,
will leave ticket open to monitor the situation.
20051115 16:09 SY Problem resolved, closing ticket.
This ticket can be monitored at http://www.hea.net/tickets/20051028-2