Ticket Number: HEA-NOC/20051030-2 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20051030 11:59 UTC Problem Start: 20051030 11:11 UTC
Ticket Closed: 20051115 16:04 UTC Problem End: 20051030 11:11 UTC
2Mb access circuit transitioned.
20051030 11:53 SY Slight circuit transition on 2Mb serial lint to NUI.
Eircom report not alarms or problem with the circuit. Left a message with
20051101 12:11 OMG Further transitions observed on the circuit. Reported
the fault to Eircom. Awaiting a call back from them with a ticket number.
Contacted Maria in NUI and she is unaware of any work being carried out
which may have caused the outages.
20051102 15:12 OMG Eircom have checked the circuit again and they say they
have not seen any alarms on the circuit since 24th October. They suggest we
check the private wiring between their equipment and NUI, as this wiring
does not belong to them.
20051115 16:03 SY Problem resolved, closing ticket.
This ticket can be monitored at http://www.hea.net/tickets/20051030-2