Ticket Number: HEA-NOC/20050919-3 Ticket Status: UPDATE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20050919 15:00 UTC+1 Problem Start: 20050920 15:00 UTC+1
Ticket Update: 20050920 17:35 UTC+1 Problem End: 20050920 15:05 UTC+1
Auto Close: 1 day
Site/line: Global Crossing-KP STM-16 (EON222099/2)
Alpha driver errors appeared last week on this router. Support recommend
re-seating the affected linecard.
The secondary/back-up link to Global Crossing will be temporarily
unavailable. During this period (approx 5 mins), traffic will continue to
route over the primary GBLX link. This is also our primary link for IPv6
traffic from GBLX. Ipv6 traffic will reroute via other paths during this
window. No customer impact is anticipated.
20050919 14:45 OB scheduling reseat for tomorrow afternoon, Tuesday Sept
20th at 3pm
20050920 13:21 OB reseat will go ahead as planned for 3pm today. Please
note updated effects field: IPv6 traffic from Global Crossing will reroute
over alternative paths during this interval.
20050920 17:34 OB linecard reseated. Will continue to monitor..
This ticket can be monitored at http://www.hea.net/tickets/20050919-3