Ticket Number: HEA-NOC/20050402-2 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20050402 19:25 UTC+1 Problem Start: 20050402 13:44 UTC+1
Ticket Closed: 20050413 11:28 UTC+1 Problem End: 20050402 13:58 UTC+1
Site/line: Crumlin VEC, EPA, Kilester VEC, RIA
A number of serial circuits and one backup ATM trunk link (Limerick-Dublin
AVC50820327) provided by Eircom have reported down/up this afternoon
Traffic to/from the named client sites was interrupted
20050402 19:17 BB Called problem in to Eircom Govt. Service Centre, who
acknowledged a problem with a trunk link. They will investigate further,
and report back. Problem reference number 53.
20050403 09:25 BB The EPA and RIA circuits had a down/up transition at
04:12 and 04:17, lasting 2 seconds.
20050404 17:34 BB All circuits have remained stable. Eircom have no reason
for outage available.
20050406 09:13 JH The EPA curcuit went down at 00:20:13 and returned at
04:48:33. I have reported this to Eircom, their reference is 211.
20050406 17:06 JH Eircom have report the problem with the EPA circuit was
by a fibre outage. The problem has been resolved. I will continue to
20050413 11:28 BB
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20050402-2