Ticket Number: HEA-NOC/20050406-4 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: EsatBT
Ticket Opened: 20050406 12:16 UTC+1 Problem Start: 20050406 11:38 UTC+1
Ticket Closed: 20050407 11:01 UTC+1 Problem End: 20050406 15:36 UTC+1
The ATM link to DIAS has transition 3 times for period of about 5 seconds.
(11:38, 11:40 and 12:05)
Brief loss of connectivity to DIAS
20050406 12:13 JH I have reported the problem to ESAT and asked them to
investigate. Their ticket number is 12010406.
20050406 12:29 JH ESAT have reported that the problem maybe a faulty STM-1
optical card in DIAS. An engineer is investigating.
20050406 13:03 SOB ESAT phoned and asked to take the line down for testing
to isolate the problem. I checked with Stephane in DIAS that this was OK.
The outage should be limited to an hour.
20050406 15:04 JH An ESAT engineer will be going on-site to repair/replace
the STM-1 card in DIAS.
20050406 15:46 JH The ESAT engineer has replace the STM-1 card and the
link is up and stable. I will continue to monitor.
20050407 10:59 JH The link has been stable since the card replacement.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20050406-4