Ticket Number: HEA-NOC/20050406-5 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20050406 15:10 UTC+1 Problem Start: 20050406 13:00 UTC+1
Ticket Update: 20050406 16:25 UTC+1 Problem End:
Site/line: Video Conferencing
kellyGK the irish national gatekeeper has gone down for an unknown reason
international, international and services GDS numbers will be unreachable
20050406 15:07 SOB Reset gatekeeper, power cycled radvision box, reseated
the GK blade and replaced network cable...none of these had any effect.
Configuring GnuGK on marcella to take over in the interium
20050406 16:25 SOB I've put the back up radvision GK in place. I'll now
troubleshoot the main GK.
This ticket can be monitored at http://www.hea.net/tickets/20050406-5