Ticket Number: HEA-NOC/20041014-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20041014 14:05 UTC+1 Problem Start: 20041014 14:00 UTC+1
Ticket Update: 20041014 16:58 UTC+1 Problem End:
The circuit to the RIA is down. The routers at both ends appear normal.
All traffic to/from the RIA is impacted by this outage
20041014 14:00 BB Logged problem with Eircom. Problem reference number is
20041014 15:05 AH Eircom confirm that a fault has been found and
dispatched to a field engineer.
20041014 16:28 AH Eircom account manager reports the problem as relating
to a transmissions problem in the area. They do not yet have a time to
20041014 16:57 BB Eircom report that the time to fix is now estimated to
be either late Thursday 14th or early Friday 15th.
This ticket can be monitored at http://www.hea.net/tickets/20041014-4