Ticket Number: HEA-NOC/20041014-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20041014 14:05 UTC+1 Problem Start: 20041014 14:00 UTC+1
Ticket Update: 20041014 15:06 UTC+1 Problem End:
The circuit to the RIA is down. The routers at both ends appear normal.
All traffic to/from the RIA is impacted by this outage
20041014 14:00 BB Logged problem with Eircom. Problem reference number is
20041014 15:05 AH Eircom confirm that a fault has been found and
dispatched to a field engineer.
This ticket can be monitored at http://www.hea.net/tickets/20041014-4