Ticket Number: HEA-NOC/20040817-4 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: EsatBT
Ticket Opened: 20040817 14:24 UTC+1 Problem Start: 20040817 14:19 UTC+1
Ticket Closed: 20040819 11:43 UTC+1 Problem End: 20040817 14:25 UTC+1
The circuit to HETAC is down
All traffic to/from HETAC
20040817 14:22 BB Tracking line transitions
20040817 14:29 BB The circuit has transitioned down/up three times in 5
minutes. HETAC are not experiencing any power or maintenance events.
Called in the problem to EsatBT NMC for further investigation. The circuit
is currently up.
20040819 10:56 BB Failed to receive followup from Esat. Called in the
problem again. The issue will be tracked under problem ref 10301447.
20040819 11:42 BB Reason for the outages was a blown fuse, which has been
replaced. No further outages are expected.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20040817-4