Ticket Number: HEA-NOC/20040814-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: NCIRL
Ticket Opened: 20040814 15:16 UTC+1 Problem Start: 20040814 13:34 UTC+1
Ticket Update: 20040816 11:08 UTC+1 Problem End: 20040816 11:05 UTC+1
Primary and secondary NCI links down since 13:34
20040814 15:10 SOB Phoned all contacts from NCI all going to answering
machine. No Mobile contacts available. Probable power outage on site.
Awaiting response from NCIrl
20040816 09:27 SOB Phoned NCI this morning. Reason for outage was
scheduled maintenance in the main Comms room. Emma from NCIrl will mail
us wiht details of the outage when they come back up.
20040816 11:05 SOB Both links have come back up. Awaiting confirmation
from NCIrl to confirm completed maintance
This ticket can be monitored at http://www.hea.net/tickets/20040814-1