Ticket Number: HEA-NOC/20040812-4 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20040812 16:53 UTC+1 Problem Start: 20040812 16:21 UTC+1
Ticket Closed: 20040813 17:30 UTC+1 Problem End: 20040812 16:22 UTC+1
Site/line: Galway-Limerick GE (HEAN0116), CAO, NUIG, St. Angela's,
Galway PoP, Akamai
The Gigabit Ethernet circuit between Limerick and Galway (Rhea-Titan) was
down for a period of 1 minute.
Traffic rerouted via Citywest-Galway.
20040812 16:35 RD Both routers appear fine. Contacted EsatBT who are
investigating. Received ticket #16464567.
20040812 17:04 RD Confirm with NUIG that a power outage was also
experienced there. UPS power kicked in during the minute outage. Full
power was restored at 16:22. Informed Esat. Will monitor for 24 hours.
20040813 17:30 Auto Closed after 1 day.
This ticket can be monitored at http://www.hea.net/tickets/20040812-4