Ticket Number: HEA-NOC/20040811-2 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20040811 07:21 UTC+1 Problem Start: 20040810 22:20 UTC+1
Ticket Update: 20040812 09:45 UTC+1 Problem End:
Apparently random down/up transitions on DIT access circuit, Eircom ATM CBR
Low level of performance on circuit.
20040811 07:16 MN Check STM-4c bearer at BH end - OK. Report fault to
Eircom; ticket #506 issued.
20040811 08:13 MN Eircom call to confirm bearer, times of outages.
20040811 08:56 MN Eircom have not found any cause for faults on the line
within their network.
20040811 09:43 RD DIT confirm equipment is operating as normal, however
the circuit is still seeing random transitions. Contact Eircom who have an
engineer diagnosing the circuit.
20040811 12:10 RD Eircom have again found no problem with the circuit.
20040811 14:06 RD DIT have confirmed their ATM interface is up during the
outages, but cannot get a connection on the ATM subinterface and believe
it could be related to a VPI/VCI mis-mapping on the ATM circuit. Informed
Eircom. DIT are checking if the ATM-Reach was also affected during these
20040812 09:30 RD Further outage during the night from 04:32-05:04, logged
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20040811-2