Ticket Number: HEA-NOC/20040805-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: EsatBT
Ticket Opened: 20040805 21:37 UTC+1 Problem Start: 20040805 21:00 UTC+1
Ticket Update: 20040806 07:18 UTC+1 Problem End:
Site/line: BH-Cork GE (HEAN0117)
Monitoring tools have registered an alarm on the Gigabit Ethernet circuit
from Brooklawn House to Cork. BH core router reports the line down,
although Cork core router indicates that there is still ethernet service
at that end.
Traffic to Cork and Limerick is routing via Galway with a loss of
resilience. There should be no customer impact at this time.
20040805 21:32 DW Reporting the fault to Esat, who have opened ticket
#21345026. Left mobile & office contact numbers. Expecting an update
within an hour.
20040806 00:38 DW Esat have raised this with Nortel and have asked for
access to Brooklawn House. Access granted, DW and an Esat engineer are on
20040806 02:07 DW Esat engineer has left and will schedule a card swap in
BH for first thing in the morning. Leaving site.
20040806 07:17 MN Phone Esat, to learn that engineer is on the way to BH.
Time to Fix:
Not yet known.
This ticket can be monitored at http://www.hea.net/tickets/20040805-4