Ticket Number: HEA-NOC/20040714-4 Ticket Status: REOPEN
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20040714 10:47 UTC+1 Problem Start: 20040714 09:35 UTC+1
Ticket Update: 20040722 09:48 UTC+1 Problem End: 20040714 10:03 UTC+1
Auto Close: 1 day
Site/line: MRTG, Network Management
Network management interface on cyclops.heanet.ie stopped responding to
requests and refused logins at console.
MRTG was unavailable for the duration of the outage, however there was no
loss of network monitoring data.
20040714 10:31 RD Rebooted server, service returns to normal. Will monitor
for 24 hours.
20040715 10:50 Auto Closed after 1 day.
20040722 09:47 CMC Issue recurred, downgraded kernel on cyclops but
suspect problem is hard-ware related. We will monitor closely to
This ticket can be monitored at http://www.hea.net/tickets/20040714-4