Ticket Number: HEA-NOC/20040709-3 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: UL
Ticket Opened: 20040709 15:45 UTC+1 Problem Start: 20040709 12:49 UTC+1
Ticket Closed: 20040721 14:14 UTC+1 Problem End: 20040709 13:04 UTC+1
Site/line: CAO, UL
Limerick-ls1010 power-cycles for unknown reason
Short outage for UL, degraded connectivity for CAO (serial backup via
20040709 12:50 DC UBR circuits to Limerick and UL go down. Check logs on
Leabhair, Tempus and Lucien. Tempus (Limerick access router) shows ATM
interface going down. HEAnet staff notice that LS1010 logs are unusual,
and check uptime on switch (6 minutes) - "Last reboot from power-on". UL
staff confirm that UPS units are showing low charge. Monitoring - CAO
quiet period current.
20040721 14:13 DC Problem has not recurred, and is not expected to since
the replacement of the UPS units in the Limerick POP. Closing ticket.
This ticket can be monitored at http://www.hea.net/tickets/20040709-3