Ticket Number: HEA-NOC/20040707-5 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20040707 13:02 UTC+1 Problem Start: 20040707 12:42 UTC+1
Ticket Closed: 20040708 15:00 UTC+1 Problem End: 20040707 14:33 UTC+1
Site/line: Killester CDVEC (HEAN0114), Whitehall VEC (HEAN0113)
Lines to Whitehall and Killester CDVECs go down simultaneously.
20040707 12:55 DC Both sites are investigating, and will come back to us.
20040707 13:04 DC Whitehall have reset router, and it has not come back
up. Rang Esat, got ticket # 13092700 from Cathy Mahon after reporting both
lines as down.
20040707 14:29 SY David Kenny of Whitehall requested and update, ESATBT
report no update from Eircom, relayed this information to David.
20040707 14:33 DC Both lines come back up. Monitoring for 24 hours.
20040707 15:50 DC Keith from Esat rings; error was due to an Eircom fault
in the Beggar's Bush Exchange. Monitoring for 24 hours.
20040708 14:59 DC Closing ticket.
This ticket can be monitored at http://www.hea.net/tickets/20040707-5