Ticket Number: HEA-NOC/20040707-4 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20040707 13:02 UTC+1 Problem Start: 20040707 12:53 UTC+1
Ticket Closed: 20040707 15:25 UTC+1 Problem End: 20040707 14:33 UTC+1
Connection to NQAI dropped at 12:53.
No traffic to or from the site.
20040707 12:55 BN Contacted NQAI, they are checking power to the router and
have contacted their IT people. They will ring us back with an update.
Will contact Eircom to confirm no issues on the line.
20040707 13:09 BN Eircom report fault in Beggars Bush exchange that may be
affecting sites in Dublin 1 & 2. This may be reason for the outage. They
are investigating and have issued reference 0490.
20040707 15:13 BN Line back since 14:33. It would seem to be a problem
external to NQAI, however Eircom are still investigating and should get
back to us with an RFO. If line remains stable ticket will be closed in
20040707 15:24 BN Eircom confirm problem was due to transmission problem
in Beggars Bush. Exchange now stable. Ticket being closed.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20040707-4