Ticket Number: HEA-NOC/20040114-4 Ticket Status: REOPEN
Ticket Type: unscheduled Resolver: Crumlin VEC
Ticket Opened: 20040114 11:14 UTC Problem Start: 20040114 11:01 UTC
Ticket Closed: Problem End: 20040114 11:38 UTC
Site/line: Crumlin College (HEAN0112)
Circuit dropped at 11:01, no RFO as yet.
Complete lost of connectivity to the college.
20040114 11:11 BN Could not contact Crumlin CDVEC, contacted EsatBT,
received ticket number 10512008, awaiting callback from engineer.
20040114 12:27 BN Connectivity lost due to power failure. Circuit came
back at 11:38 and all power as normal now.
20040115 10:25 CMC connectivity lost again, possibly due to recorrence of
fault. Unable to contact Crumlin, will retry later.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20040114-4