Ticket Number: HEA-NOC/20040115-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20040115 09:20 UTC Problem Start: 20040115 09:00 UTC
Ticket Closed: Problem End:
RCSI primary router is unreachable.
Traffic flowing via the backup router.
20040115 09:17 DC Opening ticket - RCSI are investigating.
20040115 10:18 DC Traffic still flowing via backup router. Primary router
is under investigation by RCSI due to anomalous behaviour.
This ticket can be monitored at http://www.hea.net/tickets/20040115-1