Ticket Number: HEA-NOC/20040113-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: EsatBT
Ticket Opened: 20040113 09:54 UTC Problem Start: 20040113 08:32 UTC
Ticket Closed: 20040114 16:35 UTC Problem End: 20040113 09:01 UTC
Site/line: UCD ATM (AVC 500059)
ATM circuits configured on AVC 500059 go down.
Degraded connectivity to UCD - no perceptible effects to clients.
20040113 08:50 DC Rang UCD, talked to Helen Brangan. She will investigate
and call back.
20040113 09:01 DC Circuits come back up.
20040113 09:20 DC Called UCD again - they are waiting for ATM switch
experts to come on duty. Informed them that circuits are back up. They
will call back.
20040113 10:03 BN Contacted Eircom, they report a problem at the Exchange
that is being worked on by engineers. Ticket Ref: 1232. They will
contact us with any further updates.
20040114 16:34 BN Circuit has been up normally for over 24 hours.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20040113-1