Ticket Number: HEA-NOC/20040115-4 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20040115 10:48 UTC Problem Start: 20040119 13:00 UTC
Ticket Closed: 20040122 15:58 UTC Problem End: 20040122 15:55 UTC
The circuit between NUI and HEAnet will be upgraded between 13:00 and 13:30
All traffic to/from NUI will be affected during the upgrade - mail will
backup on HEAnet's mail server.
20040115 10:46 BB Scheduling upgrade
20040119 13:03 BB Eircom works on circuit proceeding - NUI circuit (and
any traffic) is down for the duration.
20040119 13:43 BB Upgrade is completed - traffic is flowing normally.
20040122 15:54 BB Circuit encountered some outages after the upgrade, but
these were traced to Eircom transmission equipment rather than the circuit
itself. Since then, the circuit has been stable for over 24 hours. Upgrade
to 2 Mbps complete.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20040115-4