Ticket Number: HEA-NOC/20031208-11 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: EsatBT
Ticket Opened: 20031208 13:32 UTC Problem Start: 20031208 07:34 UTC
Ticket Closed: Problem End:
Site/line: HETAC (Esat WLHE0002)
2Mb serial line flapping intermittantly since 07:34
20031208 13:28 SY Contacted ESATBT, ticket reference 13173889.
20031208 14:59 SY Jose from ESATBT rang to get some contact numbers for
HETAC as he wants to gain access to check the line of site from Denzil
20031209 10:37 SY Jose has been on site with HETAC it seems there's a
crane blocking the line of sight and there discussing with the site
delvelopers how long it will be an obstruction.
20031209 11:29 SY After discussion it would seem that the crane will be
there for 4 months so EsatBT are suggesting getting the account manager to
look at running copper as an alternative to resolve this issue.
This ticket can be monitored at http://www.hea.net/tickets/20031208-11