Ticket Number: HEA-NOC/20031201-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20031201 10:10 UTC Problem Start: 20031201 06:16 UTC
Ticket Closed: Problem End:
20031201 06:16:15 Interface GigabitEthernet6/1 goes down
All traffic for Sinet & Abilene via MAN LAN. Traffic to Sinet & Abilene
rerouting through other US peers.
20031201 09:46 WD: Mousetrap Warning
20031201 10:24 WD Contacts MANLAN NOC. Confirms MANLAN switch is down.
MANLAN NOC unable to log in or use ISDN backup. Scheduling physical access
to switch in order to determine problem. Will advise ASAP.
20031202 09:41 AH MANLAN NOC report that a faulty card has been identified
but that a fix is not expected until Wednesday. Traffic will continue to
This ticket can be monitored at http://www.hea.net/tickets/20031201-1