Ticket Number: HEA-NOC/20031118-3 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20031118 10:11 UTC Problem Start: 20031119 08:30 UTC
Ticket Closed: 20031205 12:18 UTC Problem End: 20031119 10:30 UTC
Site/line: Cork - Limerick STM-1 (DPL 560011), Cork - Limerick STM-1
(DPL 560205), Gal - Lim STM1 (DPL 560008 ), Galway -
Limerick STM1 (DPL 560204)
Eircom will perform maintenance on their equipment at the Limerick PoP
tomorrow from 08:30 to 10:30, following an outage
caused by a faulty STM-16 card.
The four Eircom STM-1 lines into Limerick PoP are at risk during this
period. No customer traffic should be affected as replacement GigEther
links are now in production.
20031118 10:08 DW Open ticket.
20031118 16:50 DW Ticket updated to reflect new start time, 08:30.
20031119 11:48 AH Card replacement has taken place, resulting in an outage
on this link between 09:01 and 09:59. The engineer is due to return onsite
in the afternoon for a futher fibre swap which may result in another brief
outage. Traffic is unaffected throughout.
20031205 12:13 DW Original fault is now closed and line has been stable
since the work took place. Closing ticket. A new one will be opened if
further intervention is needed.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20031118-3