Ticket Number: HEA-NOC/20031203-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Eircom
Ticket Opened: 20031203 15:31 UTC Problem Start: 20031203 15:00 UTC
Ticket Closed: Problem End:
Site/line: Dublin PoP
Eircom engineers are carrying out emergency maintenance on the Dublin POP
ATM node. (Alcatel)
Dublin POP ATM customers are experiencing intermittent outages.
TCD (Bak), UCD (Bak), DCU, Dublin Citywest (Bak), All ATM Reach DSL
20031203 15:16 WD: Possible faulty Alcatel ATM controller card.
20031203 16:19 WD: Eircom engineers confirm faulty card. They plan to
replace the ATM controller card on Thursday 4th, Dec at 08:00. Work will
be carried out for 1 hour. DCU will experience brief outages at 08:00 and
again at 09:00.
TCD (Bak), UCD (Bak), Dublin Citywest (Bak) & All ATM Reach DSL will
experience outages from 08:00 for up to 1 hour. DIT connectivity will not
This ticket can be monitored at http://www.hea.net/tickets/20031203-4