Ticket Number: HEA-NOC/20031103-5 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: UCC
Ticket Opened: 20031103 13:04 UTC Problem Start: 20031103 12:36 UTC
Ticket Closed: 20031104 14:27 UTC Problem End: 20031103 12:56 UTC
Loss of connectivity to UCC - ATM line down.
20031103 12:40 Rang UCC, verified that no scheduled maintenance is in
progress on their router.
20031103 12:43 Checked access router and ATM switch - all OK. Rang UCC,
asked them to check their router.
20031103 13:00 UCC ring to inform us that they have reset the interface.
Connectivity restored. Monitoring for 24 hours.
20031104 14:27 DC Closing ticket - connection has been stable for 24
This ticket can be monitored at http://www.hea.net/tickets/20031103-5