Ticket Number: HEA-NOC/20031031-3 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: EsatBT
Ticket Opened: 20031031 15:35 UTC Problem Start: 20031031 16:30 UTC
Ticket Closed: Problem End: 20031101 11:30 UTC
Site/line: BH-Citywest GE (HEAN0015), BH-Citywest GE (HEAN0104),
BH-Cork GE (HEAN0117), BH-Kilcarbery GE ( HEAN0106), HETAC
(Esat WLHE0002), Tipp Inst (HEAN0109), HETAC, NCAD, NCIRL,
EsatBT report that due to fibre failure SDH redundancy is lost at Brooklawn
House. Brooklawn House Esat Fibre is currently provisioned over a single
EsatBT are dispatching repair crew and pulling new fibre from
Shelbourne Road to Brooklawn House, work is expected to begin at 16:30.
Failure is below the SDH layer and is not service affecting.
20031031 15:30 CMC Opening ticket, organising emergency site visit by
20031031 16:00 CMC Esat revise ETA to 18:00
20031031 16:06 CMC revising list of at-risk circuits in Site/line/PoP
20031031 17:50 CMC EsatBT and contractors arrive on site.
20031031 19:00 CMC After investigation of Fibre paths, EsatBT determine
that civil works are neccessary on Shelbourne Road Pedestrian Path. Civil
works scheduled for 08:00 20031101, CMC will be on-site to arrange
neccessary access from BH side. IONA security informed to expect access in
20031101 07:50 CMC EsatBT arrive on site; Fibre path is investigates,
civil works and two new splice joints to replace fibre performed.
20031101 11:30 CMC EsatBT report that SDH limb is restored
and leave site. Leaving ticket open to monitor.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20031031-3