Ticket Number: HEA-NOC/20031121-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: EsatBT
Ticket Opened: 20031121 11:38 UTC Problem Start: 20031121 11:29 UTC
Ticket Closed: Problem End:
Site/line: Tipp Inst (HEAN0109)
The link from HEAnet Brookawn House PoP to Tipperary Institute went down at
All traffic to and from Tipperary Institute is affected.
20031121 11:35 DW Open ticket. Have left messages for John Dunne, and made
contact with Tony Hevey who is offsite at the moment. As this may be due
to ongoing maintenance work from a separate problem investigated
yesterday, I am awaiting confirmation before reporting to the telco.
20031121 12:58 BN Still no contact from Tipperary Institute so contacted
ESAT. They have issued ticket #12535912 and we expect a call back within
20031121 13:31 BN Tipperary Institute have made contact and have been
updated on situation with ESAT.
20031121 13:56 DW Esat see an alert on their equipment in Brooklawn House
and have dispatched an engineer here.
Time to Fix:
Not yet known.
This ticket can be monitored at http://www.hea.net/tickets/20031121-1