Ticket Number: HEA-NOC/20030426-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> EPA
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20030426 0900 UTC+1
Ticket Closed: Problem End: 20030426 0935 UTC+1
Circuit between HEAnet and EPA reported down twice, briefly during this period.
All traffic to/from the EPA.
20030426 1100 UTC+1 BB: Called Eircom, reported fault. Received reference number 1735.
20030426 1500 UTC+1 BB: Eircom report a trunk bearing this circuit is reporting problems. No ETA for a fix.
20030426 2130 UTC+1 BB: Last outage was at 1930; Eircom report that the issue is now fixed. Will leave ticket open to monitor.
20030427 2000 UTC+1 BB: This circuit reported two more brief outages at 19:01 and 1943 - reported it to Eircom again.
20030427 2010 UTC+1 BB: Eircom report that this was caused by a faulty line card. They replaced the card yesterday (20030426), but have now rerouted the circuit as the problem persisted. Will continue to monitor for stability.
Time to Fix:
11 Hours Additional Notes:
Circuit ID: DS0864635