Ticket Number: HEA-NOC/20030415-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Mantova.hea.net
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20030415 14:30 UTC +1
Ticket Closed: Problem End: 20030415 14:35 UTC +1
Instability with Dublin edge router Mantova.
All Dublin ATM customers including TCD Gigabit Ethernet link. Some customers will reroute with impeded performance.
20030415 14:30 BN
Router has been reloaded and links are coming back up. Matter is now under further investigation.
20030415 15:30 BN
Further investigation would indicate that the problem is related to a wrongly set configuration register on the router. This has been changed but it requires a reboot to take affect. This reboot will happen at 08:00 on Wednesday 16th April. There will be a brief outage on all primary Dublin ATM connections and on the TCD GE circuit. Most of this traffic will reroute but the outage should last for no longer than five minutes.
Time to Fix: