Ticket Number: HEA-NOC/20030411-02 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEANet <-> ITnet
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20030411 17:33 UTC+1
Ticket Closed: Problem End:
Loss of connectivity and continuing instability between HEAnet and ITnet.
All traffic to/from ITnet. Connectivity is currently up however
is experiencing intermediate outages.
20030411 21:00 CMC investigate potential causes on HEAnet side
20030411 21:00 CMC Attempt to contact Eircom, not successful due to error with Phone Network
20040411 22:00 CMC Eircom report that issue may be related to rerouting of circuit in ATM layer, also Eircom ticket #0858 and
outages on the national BIP infrastructure
20030411 21:30 CMC Contacted Eircom faults, Eircom are assigning engineer who will be in contact
Time to Fix: