Ticket Number: HEA-NOC/20030408-02 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: GMIT
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20030408 1250 UTC+1
Ticket Closed: 20030411 11:28:47 UTC Problem End:
IP Route information to GMIT lost, GMIT network unavailable
All traffic to/from GMIT
20030408 1515 UTC+1 BB: Called Martin McCarrick (ITnet) and GMIT to investigate. GMIT report that the circuit to Eircom is reporting down, and Eircom are investigating.
20030409 11:24 UTC+1 BB: Martin McCarrick reports that the circuit to GMIT has been cut by a JCB, and needs to be repaired. Estimated time for a repair is 12:00 mid day.
20030411 12:28 UTC+1 BB: Circuit has been stable for 24 hours. Closing ticket.
Time to Fix: