Ticket Number: HEA-NOC/20030327-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Mantova.hea.net
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20030327 09:00 UTC
Ticket Closed: 20030409 14:17:13 UTC Problem End: 20030327 9:11 UTC
Failure on main Dublin access router caused multiple customer primary circuits to temporarily go down.
All traffic to and from ITnet & TCD was stopped. All traffic to DIAS, DIT & NCAD rerouted onto backup circuits with impeded performance.
20030327 09:25 BN
Mantova.hea.net was rebooted, circuits came back up. Problem is being actively investigated.
20030327 09:50 JL
Before manual power cycle Mantova had rebooted itself but failed to boot its IOS from flash, Lancomms are currently investigating both the reason for the reboot and the failure to boot the IOS from flash.
20030327 11:35 BN
Some traffic graphing was lost due to this outage however these graphs have been brough back online.
20030409 15:15 BN
No further instabilities have been recorded, ticket being closed.
Time to Fix:
11 Minutes Additional Notes: