Ticket Number: HEA-NOC/20030408-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HETAC
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20030408 1222 UTC+1
Ticket Closed: Problem End: 20030408 1415 UTC+1
HETAC line transitioned up-down-up.
All traffic to/from HETAC was affected for about 30 seconds.
20030408 12:22 UTC+1 BB: HETAC line transitioned up-down-up. Left message with HETAC to see if any site specific issues may have caused this. Asked Esat to examine the circuit (ticket 13284096).
20030408 12:36 UTC+1 - DC - Esat rang back to confirm time
20030408 14:15 UTC+1: BB Esat reported that they could see the outage, but had no specific reason. Will monitor for 24 hours to see if this outage is repeated. If it is, we have the option of a full line test (with significant outage).
20030409 13:56 UTC+1 BB: Line has been stable for 24 hours. Closing ticket.
Time to Fix: