Ticket Number: HEA-NOC/20030404-01 Ticket Status: UPDATE
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Titan.hea.net
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20030409 08:00 UTC+1
Ticket Closed: Problem End: 20030409 10:00 UTC+1
IOS upgrade on Galway core router Titan.hea.net.
Clients connected to the Galway PoP (NUI Galway, CAO, St. Angela's)
will experience an outage of several minutes during the 2-hour
maintenance window. Traffic to other PoPs will reroute appropriately.
Duty engineer will load new IOS, reboot, monitor remotely, and test
following restoration of service.
20030409 08:20 UTC+1 BB: Reloaded router. New IOS image loaded correctly. All POP access clients reachable. Will monitor for 24 hours.
Time to Fix:
10 minute outage during 2-hour window.