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Subject: Re: FontLab serial numbers
From: Gerald Lange <[log in to unmask]>
Reply-To:Discussion of Type and Typographic Design <[log in to unmask]>
Date:Tue, 4 Feb 2003 17:05:03 +0000
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This has been resolved, and quite quickly (thanks to those folks who went
out of their way and contacted FontLab on my behalf). I did get the numbers
in the morning's mail and FontLab explained that they were having trouble
with their email. I can appreciate the security measures, though they do
seem a bit unusual.

Gerald



>Gerald said:
> >I finally broke down and ordered FontLab for Mac 4.5 and while I was
>at it
> >TransType 2.
>
> >But they don't run without serial numbers, which FontLab hasn't
>bothered to
> >send. And I have sent emails. I assume they already took the money
>from the
> >credit card. Anybody else having trouble with these folks? What's
>with this
> >Cayman Island crap?
>
>When I last dealt with them, they were a very small operation, but
>the prinicipal, Ted Harrison, was peripatetic, and very polite, even
>when
>I was making a baseless complaint---tech support also tried very
>hard, even
>when it was expensive for them (shipping me a new disk w/ new serial
>number)---this has been a long while back, though, so things might have
>changed, hope not though.
>
>They have (unfortunately) had difficulties w/ piracy &c. (as everyone
>else in the business), so haven't been able to conduct business in a
>more open fashion as once they did (the demo used to be merely an
>unlicensed version), bummer you got caught in the cross-fire as it
>were.
>
>Did you order from FontLab.com or Pyrus.com?
>
>William
>
>--
>William Adams, publishing specialist
>voice - 717-731-6707 | Fax - 717-731-6708
>www.atlis.com

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