SECOND eGOVERNMENT CASE STUDY COMPETITION:
Following the success of our earlier e-government for
development case competition, we are launching a second
This time, we are ONLY looking for case studies of e-
government that can be classified as 'total failure' or 'largely
unsuccessful'. These categories were underrepresented in the
initial competition, but can provide a very valuable learning
resource. Both cases and author(s) can be made anonymous to
I would like to invite you to submit an e-government case
study of this type from a developing or transitional country.
The required format is given at the end of this message, or you
can submit online via Web page:
To provide some incentive/reward for efforts, those cases
submitted by November 10 will be judged on the basis of their
learning/knowledge-building value, and the authors of the top
three cases will each receive a 300 payment.
Note that e-government cases must involve a public sector
organisation as at least one of the users, owners or funders of
an ICT-based system.
If you have any questions about the competition or case
formats, do please contact me. You can find examples of
existing cases at: www.egov4dev.org/topic1cases.htm
Richard Heeks ([log in to unmask])
The "eGovernment for Development Information Exchange"
project is coordinated by the University of Manchester's
Institute for Development Policy and Management. The
project is funded and managed by the Commonwealth
Telecommunications Organisation as part of the UK
Department for International Development's "Building Digital
FORMAT FOR eGOVERNMENT CASE STUDIES
1. You: your name and email address (indicate if you wish to
remain anonymous in the online version of the case).
2. Title: give your case study a short e-government-related title.
3. Organisation: the case study organisation's name and main
activities (again indicate if you wish the specific name to be
anonymous in the online version).
4. Region: the country (unless anonymous) and region of the
world in which the organisation is located (e.g. North Africa,
South Asia, etc.) we are only seeking cases from developing
or transitional economies.
5. Date: the start date of operation of the application.
6. Application: the type of e-government application involved
(e.g. management information system, intranet, Web-enabled
citizen services, etc.) and the main hardware/software used
(c.100 words maximum).
7. Application description: what exactly does the application
do in terms of processes performed (or, for a failure, what was
it supposed to do) (c.150 words max.)?
8. Application purpose: why was this application introduced
(c.100 words max.)?
9. Stakeholders: who has been affected by this application?
(c.100 words max.)?
10. Impact: what have been the costs and benefits of this
application (try to quantify if possible) (c.200 words max.)?
11. Evaluation: has this been a success, or a partial failure, or a
total failure (c.50 words max.)? we are currently only seeking
total failures or largely unsuccessful cases.
12. Enablers/CSFs: what were the main enablers or critical
success factors that helped the project (maximum of three
13. Constraints/CFFs: what were the main
constraints/challenges or critical failure factors that caused
problems for the project (maximum of three factors)?
14. Recommendations: on the basis of the case, what key
actions would you recommend to other e-government
practitioners (either best practices to adopt, or mistakes to
avoid) (maximum of three recommendations)?
15. Further information: any relevant Web link or contact name
for further info.
16. Author Sources: state two things: a) your role in, or
relationship to, the case study; and b) where did you get the
information used in writing up the case study? (c.100 words
Submit case to: [log in to unmask]
Note: cases may need to be edited prior to being made