Ticket Number: HEA-NOC/20020929-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Multiple
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020929 6:52
Ticket Closed: 20020930 08:37:53 UTC Problem End: 20020929 11:27
NCAD, NQAI, RCSI, RIA, and TCD circuits fail
All traffic to and from above sites
20020929 6:52 NCAD, NQAI, RCSI, RIA Circuits go down.
20020929 8:02 TCD and TCD backup circuit goes down.
20020929 8:37 NQAI site comes up, TCD and TCD Backup comes up.
20020929 8:47 NCAD site comes up.
20020929 9:07 RIA site comes up. All circutis operational again apart from RCSI.
20020929 9:20 AB contacts RCSI to report fault. AB leaves message on RCSI answerphone.
20020929 9:35 AB contacts Esat to report fault on lines. Esat report that there was a major ESB outage in Central Dublin this morning. Ticket 10030068 opened with Esat. Esat report that all circuits apart from RCSI should now be operational. NTU in RCSI needs to be power cycled to get interface up. AB to contact RCSI to try to get access to RCSI site.
20020929 11:27 RCSI circuit comes back up. All circuits are now operational.
20020929 14:30 Esat confirm that RCSI circuit is now operational. RFO confirmed as fire in Francis Street ESB site.
20020930 9:37 Circuits stable. Ticket closed
Time to Fix:
4.5 hours Additional Notes:
Ticket remains open to monitor