Ticket Number: HEA-NOC/20020825-02 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: NCAD DS848416
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020825 03:20 UTC+1
Ticket Closed: 20020827 16:36:33 UTC Problem End:
Serial5/7 is up, line protocol is down
Hardware is M8T-X.21
Description: NCAD (DS0848416)
This ticket will be subsumed into Ticket Number HEA-NOC/20020820-002
please see that ticket for further information.
It seems the hardware is minimally up on the side of eircom link
to NCAD. The IP protocol is down.
It happens at the same moment as HEA (which is a different provider) went down.
Will wait with contacting eirom around 09:00
Haved phoned eircom, they wil look into it: Ref. nr 1875
According to eircom the power is down on the side of the NCAD modem.
Even more weird it is down since July 8th,
For now I have closed the ticket ON eircom side, so this needs be investigated
further on Monday when customer is back.
If necessary open new ticket.
Time to Fix: