Ticket Number: HEA-NOC/20020806-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Dublin POP
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020806 00:10 UTC+1
Ticket Closed: Problem End: 20020806 12:00 UTC+1
Failure of Primary Airconditioning System in the Dublin POP
Some services may be affected.
fault traced to power outage at 00:11:22, www.hea.net site is not available due to this.
All servers and dublin based routers.
20020806 0845 Fault reported, Secondary Aircon Activated, ventilating Comms room.
20020806 0940 Contacting Designer Electric, electrician to come onsite
20020806 0950 www.hea.net has returned
20020806 1200 Air Conditioning has been restored to service.
Time to Fix:
11 hrs 50 min Additional Notes:
Will monitor for the next 24 hours.