Ticket Number: HEA-NOC/20020814-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> RIA
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020814 UTC +1 13:12
Ticket Closed: 20020816 09:31:29 UTC Problem End: 20020814 UTC+1 16:15
RIA loses connectivity.
All traffic to and from RIA.
20020814 UTC +1 13:15 Unable to contact RIA. Problem reported to eircom who issue ticket #1040.
20020814 UTC +1 13:50 Connectivity resorted after several short outages
20020814 UTC 13:55 CMC contact RIA, RIA confirm outage observed
20020814 UTC+1 14:50 Connectivity Lost again, contatcing eircom
20020814 UTC+1 15:50 Eircom Report Problem is at A end (Dawson St.) and have dispatched an engineer as of 14:20
20020814 UTC+1 16:15 Connectivity returns.
20020815 UTC+1 09:50 Eircom report line cleared before an RFO could be found.
20020816 UTC+1 10:30 Line stable ticket cloesd
Time to Fix:
3 hours 2 minutes. Additional Notes:
Ticket will remain open for monitoring for 24 hours.