Ticket Number: HEA-NOC/20020825-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEA-BS0848416
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020825 03:20 UTC+1
Ticket Closed: Problem End:
ATM5/0/0.32 is down, line protocol is down
Hardware is cyBus OC12 ATM PA, address is 0005.9a09.20a0 (bia 0005.9a09.20a0)
Description: HEA Marine House (Esat HEAN0012)
Looks something wrong with the physical ATM circuit of EsatBT
(other pVC on same IP interface still work).
(line name is wrong in 'Site/Line' description!!!)
NOCOL does not work towards HEA.
This is an ATM/STM-1 circuit of EsatBT
nothing yet, until found out which link-name
link name found; HEAN0012 of EsatBT
This could have a relation with the error to NCAD (NCAD0002).
EsatBT has the idea that the link is oke (since the last two days no errors on this link)
Have to check on Monday if it is a local problem (HEAnet?)
Time to Fix:
unknown Additional Notes:
will inform EsatBT around 09:00
Phoned and informed EsatBT: Ref TR7890
EsatBT phone back around 10:50: no errors found